Privacy Policy
Effective Date: 15 January 2026
At calinovare, we're committed to protecting your personal information and being transparent about how we collect, use, and store data. This policy explains our practices in straightforward terms because we believe you deserve to understand exactly what happens with your information when you work with us.
We operate under Australian privacy law, specifically the Privacy Act 1988 and the Australian Privacy Principles (APPs). If something here isn't clear, reach out. We'd rather answer questions than leave you wondering.
What Information We Collect
The information we gather depends on how you interact with our venture building programs and services. We don't collect data just for the sake of it—everything we ask for serves a specific purpose in delivering our educational content and support.
Information You Provide Directly
- Contact Details: Name, email address, phone number, and mailing address when you inquire about our programs or register for learning sessions
- Professional Background: Work history, current role, business experience, and educational background to help us tailor program recommendations
- Financial Information: Payment details processed through secure third-party providers when you enroll in paid programs
- Program Applications: Essays, project proposals, business ideas, and other materials you submit during application processes
- Communication Records: Emails, messages, and notes from conversations with our team about your learning journey
Information Collected Automatically
- Website Usage Data: Pages viewed, time spent on site, navigation patterns, and referring websites
- Device Information: IP address, browser type, operating system, and device identifiers
- Learning Platform Analytics: Course progress, module completion rates, time spent on materials, and assessment results
- Event Participation: Attendance records for webinars, workshops, and networking sessions
How We Use Your Information
We're not in the business of collecting data we don't need. Everything we gather helps us deliver better educational experiences and support your venture building journey.
| Purpose | How It Helps You | Legal Basis |
|---|---|---|
| Program Delivery | Provide access to learning materials, track progress, issue certificates | Contract performance |
| Personalized Recommendations | Suggest relevant courses and resources based on your background and goals | Legitimate interest |
| Communication | Send program updates, respond to inquiries, provide support | Contract performance |
| Platform Improvement | Identify technical issues, understand user needs, enhance learning experience | Legitimate interest |
| Marketing | Share information about new programs and opportunities that match your interests | Consent (opt-in) |
| Legal Compliance | Meet Australian regulatory requirements and protect against fraud | Legal obligation |
Important Note on Marketing: We only send promotional emails to people who've specifically opted in. You can unsubscribe anytime—there's a link at the bottom of every marketing email we send. Program-related communications (like course updates for enrolled participants) aren't optional, but they're limited to what you actually need to know.
Who We Share Information With
We don't sell your personal information. Period. But running an educational platform does require working with certain service providers and, occasionally, sharing information in specific contexts.
Service Providers and Partners
- Learning Management System: Our platform host stores course content and tracks your progress
- Payment Processors: Stripe and PayPal handle financial transactions securely
- Email Services: Communication tools that help us send program updates and respond to inquiries
- Analytics Providers: Services that help us understand how people use our website and identify areas for improvement
- Video Hosting: Platforms where we host recorded lectures and workshop content
- Guest Instructors: Industry experts who contribute to specific programs receive relevant participant information
All these providers are bound by contracts that restrict how they can use your information. They're prohibited from using your data for their own purposes or sharing it further.
Other Situations Where We Might Share Information
- With your explicit consent for specific purposes you've approved
- When required by Australian law or valid legal process
- To protect the safety and rights of calinovare, our participants, or others
- In connection with a business transfer, merger, or acquisition (participants would be notified)
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information. These aren't just theoretical rights—we've built systems to make them practical and accessible.
Access Your Information
Request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
Update or fix any information that's outdated or incorrect. You can do this through your account settings or by contacting us.
Delete Your Data
Request deletion of your personal information, subject to certain legal exceptions like records we're required to keep.
Restrict Processing
Ask us to limit how we use your information while we resolve concerns about accuracy or legitimate grounds for processing.
Object to Processing
Challenge how we use your information for direct marketing or based on legitimate interests.
Data Portability
Receive your information in a structured, machine-readable format to transfer to another service.
How to Exercise Your Rights
Send requests to contact@calinovare.com with "Privacy Request" in the subject line. Include:
- Your full name and contact information
- Specific details about what you're requesting
- Proof of identity (we need to verify requests before processing them)
We'll respond within 30 days. If your request is complex or we're dealing with multiple requests, we might need an extra 30 days—but we'll let you know if that's the case.
If You're Not Satisfied: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Visit oaic.gov.au or call 1300 363 992. We'd appreciate the chance to address concerns directly first, but you have the right to contact the OAIC anytime.
How We Protect Your Information
Security isn't just about technology—it's about building systems and practices that protect your information at every step.
Technical Safeguards
Organizational Measures
- Limited Access: Only team members who need information to perform their roles can access it
- Staff Training: Regular privacy and security training for everyone who handles personal information
- Vendor Screening: Careful selection and monitoring of service providers with access to participant data
- Incident Response Plan: Procedures to quickly address and notify affected individuals about any data breaches
- Regular Reviews: Quarterly assessments of our privacy practices and security measures
No system is completely immune to security risks, but we take this responsibility seriously. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking.
How Long We Keep Your Information
We don't keep personal information longer than necessary, but different types of data serve different purposes and have different retention requirements.
Active Participant Records
Maintained for the duration of your enrollment plus 7 years to meet Australian financial and educational record-keeping requirements.
Marketing Communications
Kept until you unsubscribe or 3 years after your last interaction with our programs.
Website Analytics
Aggregated and anonymized after 24 months, with no personally identifiable information retained beyond that point.
Application Materials
Unsuccessful applications deleted after 12 months unless you request earlier removal.
Financial Records
Retained for 7 years as required by Australian taxation law.
When we delete information, it's removed from active systems and backups within 90 days. Some information might persist in archived backups for technical reasons but becomes inaccessible and will be automatically purged according to our backup rotation schedule.
International Data Transfers
While calinovare operates in Australia, some of our service providers use servers located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place.
Where Your Data Might Go
- United States: Cloud hosting providers and email services with data centers in the US
- European Union: Some analytics and communication tools store data in EU facilities
- Singapore: Backup systems and content delivery networks with Asia-Pacific presence
How We Protect International Transfers
We only work with providers who:
- Maintain security standards comparable to Australian requirements
- Enter into contractual agreements that protect your information
- Comply with recognized international privacy frameworks
- Provide transparency about their data handling practices
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function properly and improve your experience. You have control over most of these.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality like maintaining your login session. These can't be disabled without breaking the site.
- Performance Cookies: Help us understand how visitors use our site so we can improve navigation and content. These are anonymous.
- Functional Cookies: Remember your preferences and settings to personalize your experience.
- Analytics Cookies: Provide detailed information about site usage patterns, traffic sources, and user behavior.
You can control cookie preferences through your browser settings. Most browsers let you refuse cookies or alert you when cookies are being sent. Keep in mind that disabling cookies might limit some site functionality.
Children's Privacy
Our programs are designed for adults. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently gathered information from someone under 18, we'll delete it immediately.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us right away at contact@calinovare.com.
Changes to This Policy
Privacy practices and legal requirements evolve. We review and update this policy periodically to reflect changes in our practices or applicable laws.
When we make significant changes, we'll notify enrolled participants by email at least 30 days before the changes take effect. We'll also post a notice on our website and update the "Effective Date" at the top of this document.
For minor updates—like clarifying existing practices or fixing typos—we'll simply update this page without separate notification. We recommend checking back occasionally to stay informed about how we're protecting your information.
Questions or Concerns?
Privacy can be complicated, and this document covers a lot of ground. If something isn't clear, or if you have specific questions about how your information is handled, we're here to help.
We'd rather you ask than worry. And we'd rather address concerns directly than have them escalate into formal complaints.
We aim to respond to all privacy inquiries within 5 business days, though complex requests might take longer. We'll keep you updated on progress if your request requires additional time.